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FAQ
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Q1
[Ver 4.00.01] |
When I click on
On-line Support or Get
Upgrade Key On-line, nothing happens. |
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A1
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Your browser (e.g. Internet Explorer, or Netscape) was
probably loaded behind the current program screen. Just
exit the program and the browser screen should appear. Avoid
clicking on these buttons more than once before quitting the
program. If your browser still doesn't appear you can load it as you
normally do, and go directly to the following web pages:
Support: www.TheSoccerTutor.com/tstsupport/tstsupport.htm
Register: www.TheSoccerTutor.com/TSTRegistration
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Q2
[Ver 4.00.01] |
When I use any of the following commands:
"Copy Field to Clipboard", "Save Field (as .bmp file), or
" Print Field", the program terminates with an error
message. |
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A2
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These functions copy graphics to the Windows Clipboard and there is a
recently discovered compatibility problem in this area with Windows
XP. If you are not using Windows XP, please let us know exactly what
operating system you are using, and the exact error message that you are
getting. We do not yet have a solution for this problem. |
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Q3
[Ver 4.00.01] |
I'm using Windows XP and the Law test program indicates that a file is
missing, and will not run. |
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A3
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Currently you must be logged on with Administrator privileges to run
TSTLawTests under Windows XP. |
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Q4
[Ver 4.00.01] |
When I access question id#33 I get a message saying that the file
tstballinout.gif is missing. |
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A4
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Graphics for the test
questions are stored in folder c:\Program
Files\The Soccer Tutor\TestGraphics\. The file
tstballinout.jpg in this folder should be renamed tstballinout.gif. |
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Q5
[Ver 4.00.01] |
When I
enter the Unlock code I received by email after registering the program I
get the message that upgrading is not necessary. |
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A5
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There is an initial
free trial period after installation where the program runs in Standard
Edition mode. Save your Unlock code and enter it after the trial
period runs out. You can update to the Instructor Edition during the
trial period, but not to the Standard Edition. |
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Q6
[Ver 4.00.01] |
The
Main Screen appears, but when I click on the soccer balls nothing
happens. |
|
A6 |
The
most likely problem is that you do not have a sound card
installed. Either add a sound card, or update
to the latest version of the program. |
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